Refund policy

You have the right to cancel your purchase within 14 days of receiving the item. If you decide to return the item, it must be sent back to us within 14 days from the date you notified us of your decision to return the product.

For hygiene and safety reasons, opened products are not eligible for return. The right to return the product is only valid if the item remains in its original, unused condition and is returned in the original, undamaged packaging.

If these conditions are met, please contact customer service at support@bobbeaute.com before returning the item.

You will receive a receipt when you return the package. Please keep this receipt until you are notified that your return has been received and processed, as it serves to confirm the return.

You will receive your refund no later than 14 days after we were informed of your decision to return your item. You will then be refunded for the returned items. To receive a full refund for a return, the item must be sent back in the same condition as when you received it.

We have the right to withhold the refund until we have received the items or you have provided confirmation of the return, whichever occurs first.

Please note that refunds will always be made using the same payment method as the original purchase. If the original purchase was made with a debit card, refunds can only be made to the same debit card.