Terms of service

Upon placing an order, you will automatically receive an order confirmation. Please check your email's spam folder if you do not receive an email from us.

We strive to deliver as quickly as possible at all times. All orders are processed and sent from our warehouse within 1 to 3 business days (excluding weekend and holidays) after you have received your order confirmation email.

You will receive an email notification with a tracking link and number once your order has been shipped.

If there are any delays in delivery, and we have not notified you of an extended delivery time, please contact our customer service at support@bobbeaute.com.

We do not take responsibility for delays caused by circumstances beyond the company’s control (force majeure). Such circumstances may include labor disputes, fire, war, government actions, or failure to deliver by suppliers.

A claim applies to defects in the product and does not cover normal wear and tear or aging of a product. A claim about a defective product must be made within a reasonable time after the defect is discovered, preferably within 2 months of the purchase date.

If you experience defects in the product, please contact customer service at
support@bobbeaute.com. To ensure the quickest possible handling, we ask that you provide clear photos/videos showing the issue you are experiencing, the order number (order ID), and the email address used for the purchase. In some cases, we may request that the item be returned to us.

We strive to process complaint cases within 14 business days. If the complaint is approved, Bob Beauté reserves the right to first repair the defect, then replace the item, and as a last resort, offer a refund.